Arbitration

Arbitration is a mechanism and process for resolving banking/monetary disputes between merchants and shoppers.

If the issuing bank disputes a representation from the acquiring bank, the card issuer may file for arbitration with Visa/Master. In arbitration, Visa/Master decides which party is responsible for the disputed transaction. In most cases, Visa's or Master's decision is final and must be accepted by both the card issuer and the acquirer.

During arbitration, Visa/Master reviews all information and documentation submitted by both parties to determine who has final liability for the transaction. If some countries, these cases can also be referred to the relevant government or monetary authorities.